Kodi nthawi zambiri mumayenda mu malo ogona? Ndiye zotsatira zotsatirazi zidzakhala zothandiza kwambiri. Antchito a bizinesi ya hotelo amasonyeza zinsinsi.
Zolinga - gawo lalikulu la ulendo, ndithudi, ngati mukufuna mpumulo. Monga bizinesi iliyonse, hoteloyo ili ndi zizolowezi zake, zomwe sizidziwika kwa anthu. Zina mwachinyengo zimawululidwa ndi antchito okha, ndipo ayenera kudziwika kuti adziteteze ku zosayembekezereka, ndipo, ngati n'kotheka, kupulumutsa. Pomwepo nkofunikira kunena kuti zonse zolembedwa sizili zoyenera kuyesa pazomwe zipangizo zonse padziko lapansi.
1. Kodi sindingathe kulipira chiyani?
M'mamahotela ambiri, makasitomala amapatsidwa mndandanda wina wa mautumiki, mwachitsanzo, akhoza kukhala botolo la madzi m'chipinda, kuwatsitsa kapena tsitsi. Mukafika, onetsetsani kuti mufunse za mndandanda wa mautumiki aulere kuti mugwiritse ntchito mwayi wonse.
2. Malamulo a Hotel okhudza matayala
Ngati hotelo ili ndi dziwe losambira kapena ili pafupi ndi nyanja, simukusowa kutenga tilu tcheru pamodzi ndi inu ku gombe, zomwe ziri m'chipindamo, pamene zimaperekedwa ku phwando kapena malo apadera. Uthenga uwu uyenera kuyang'aniridwa ndi woyang'anira. Lamulo lina la hotelo yokhudza talasi, zomwe muyenera kuzidziwa - atsikanawo amangotenga matayala okha omwe ali pansi.
3. Osati mlangizi aliyense
Ngati mukufuna kupita kokadya cham'mawa kapena chakudya chamadzulo, simukufunikira kufunsa porter kuti akhale ndi bungwe labwino, chifukwa nthawi zambiri amakhala ndi kayendedwe kapena malo odyera, zomwe zingakhale zodula kapena zosayenera. Ndi bwino kuphunzira chilichonse pazitukuko.
4. Kudzera chakudya pamodzi ndi inu
Ngati hotelo yosankhidwa ili ndi msonkhano wa "kadzutsa waulere", koma ulendo woyambirira ukuyembekezeredwa, mlendoyo ali ndi ufulu kufunsa antchito a hotelo kukonzekera chakudya chamasana pa ulendo. Ndikofunika kusamalira usiku umenewo.
5. Musazengereze kugwirizana
Ndani angaganize kuti mungathe kupempha kuchotsera ngakhale mutasunga hotelo, makamaka ngati hotelo yodziimira? Izi zikufotokozedwa ndi mfundo yakuti maofesi amapereka maofesi okhutira pafupifupi 30% atumizidwa, motero mwachindunji mungathe kuyembekezera kuchepetsa mtengo.
6. Musasunge zinthu mu chipinda
Zipinda zambiri zimakhala zotetezeka, koma chonde dziwani kuti si inshuwalansi yotsutsa. Ngati pali zinthu zamtengo wapatali kwambiri, ndiye kuti ndi bwino kulankhulana ndi wolandira alendo kuti awathetse ku hoteloyo ndikupereka risiti. Pankhaniyi, mukhoza kuyembekezera malipiro.
7. Kuti asakhale wakuba
Anthu ambiri ali otsimikiza kuti ngati atapereka chipinda ku hotelo, ndiye kuti ali mwini wa zonse zomwe zilipo. Chiwerengero chachikulu cha makasitomala akuwona kuti ndi udindo wawo kutenga ndi thaulo losambira ndikuvala mkanjo, koma kwenikweni zinthu izi sizimasuka, ndipo zimangogulidwa. Tengani ndi inu zotha kusamba zovala, ndiko, shampoo, chogwirira ntchito, ndi zina zotero, komanso nthawi imodzi yojambula, zolembera ndi kabuku kokhala ndi chizindikiro.
8. Kusagwedezeka kosasunthika
Ambiri adzadabwa ndi mfundo yakuti nthawi zonse ndizotheka kuti chipinda cha hotelo chokongoletsera chidzatha kukhala ndi alendo ena. Izi ndi chifukwa chakuti ma hotelo amagwiritsa ntchito overbooking, ndiko kuti, amakulolani kuti muwerenge zipinda zambiri kuposa momwe zilili. Chifukwa cha izi amadzipezera okha kuti chipindacho sichikhala chopanda pamene muchotsa kusungirako.
Ngati mwabwera ku hoteloyi ndipo mwamva kuti zipinda zonse zikugwiritsidwa ntchito, koma mukusinthanitsa mwakonza nyumba ku hotelo ina, ndiye mutha kupempha kuwonjezeka mu kalasi ya chipinda kapena mautumiki ena monga malipiro.
9. Kusasamala kungakhale pafupi
Ngati chinachake sichiri chosangalatsa pa ntchitoyi, mwachitsanzo, oyandikana nawo amachititsa phokoso kapena kupweteka pabedi, sayenera kutsekedwa. Pangani madandaulo, chitani mwaulemu. Ofesi ya hoteloyi idzayendetsa bwino, monga alendo osokonezeka amachepetsa chiwerengerocho.
10. Chinsinsi chochepetsera ndalama zanu
Mahotela ambiri ali ndi ntchito yoyeretsa yowuma, koma nthawi zonse sichitha mautumiki apamwamba, koma mtengo wawo umakhala wotsika. Njira yothetsera vutoli ndi kupeza zovala m'madera omwe mungasambe zinthu zotchipa komanso zabwino.
11. Kusungira kusungirako chipinda
Zipinda zomwe sizinasindikizidwe, mahotela ali okonzeka kuti apereke mtengo wotsika mtengo, chofunika kwambiri, kuti zipinda sizikhala zosagwira ntchito. Amaikidwa pa malo osabisala (wina angadziwe mosadziwika kuti amalipiritsa malowo) ndipo kasitomala amatha kutchula dzina pokhapokha atatha kulipira. Malowa adzasonyeza malo, chiwerengero cha nyenyezi, mtundu wa chipinda ndi mndandanda wa mautumiki. Chinthu chinanso ndichoti muzilemba pambuyo pa 6 koloko masana, popeza zidzakhala zotsika mtengo kuposa m'mawa.
12. Malamulo okhudzana ndi mini-bar
Ngati simukudziwa kale, mowa ndi mankhwala mu mini-bar mu chipinda ndi otsika. Kuwonjezera pamenepo, ndi bwino kuganizira kuti zinthu zina zingakhalepo nthawi yambiri. Choncho, musanagwiritse ntchito, ndibwino kuti muwone tsiku lomaliza.
13. Zosokonezeka
Zipinda zambiri zimakhala ndi chidebe cha ayezi, koma ogwira ntchito ku hotela amalangiza kuti azigwiritsa ntchito mosamala. Musanadzaze chidebecho ndi ayezi, chiphimbe ndi thaulo lapadera, monga momwe chidebe chisanayambe kugwiritsidwa ntchito (tsopano konzekerani!) Monga chidebe kwa kusanza.
14. Sankhani zabwino
Ambiri a porter akubwereza mawu omwe aloweza pamtima - "nambala zonse zili zofanana", koma kwenikweni si choncho. Mwachitsanzo, mu chipinda chimodzi pangakhale kusambira kwina kapena mawonekedwe abwino kuchokera pazenera. Ngati mukufuna kukhala m'chipinda chabwino kwambiri, musadandaule ndi nsonga ya porter, ndipo simungapeze chipinda chopambana, komanso mupatseni ma bonasi angapo.
15. Nyanja yayitali
Maofesi pamene akufotokozera ma intaneti ndi malowa ali pachinyengo. Mwachitsanzo, nthawi zambiri pafupi kwambiri ndi gombe kapena zochitika zokopa zimakopeka. Mtunda umasonyezedwa osati mu mamita, koma mu mphindi. Zikuwoneka kuti maminiti 10 sali ochuluka, koma kwenikweni mtunda ndi waukulu kwambiri.
16. Chofunika kwambiri kwa concierge
Ngati concierge ali pa jekete yake chizindikiro chokhala ndi mafungulo a golidi, ndiye ichi ndi chizindikiro chakuti mungathe kumuyankha ndi funso lililonse ndikupempha, mwachitsanzo, matikiti a bukhu ku zisudzo. Benguji imasonyeza kuti munthu ndi gawo la gulu la anthu "Makina a golidi a okongola", omwe akugwira nawo ntchito atenga udindo wothandiza alendo mu chirichonse.
17. Aphatikize pulogalamu yokhulupirika
Mahotela ambiri amapereka chithandizo kwa makasitomala awo, ndipo iyi ndi njira yabwino yowonjezera mwayi wopezera nambala yabwino ndi zina zina zowonjezera. Kafukufuku wasonyeza kuti ma hotela amapereka chidwi kwa ophunzira pa pulogalamu yokhulupirika.